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VMware vSphere: Troubleshooting [V7]

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment


VMware vSphere: Troubleshooting [V7] 

Duration: 5 Days 

Course Overview 

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems. 

Learning Objectives 

After completing this course, you will be able to: 

  • Introduce troubleshooting principles and procedures 

  • Practice Linux commands that aid in the troubleshooting process 

  • Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment 

  • Explain the purpose of key vSphere log files 

  • Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution 

  • Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem 

  • Troubleshoot vSphere cluster failure scenarios and analyze possible causes 

  • Diagnose common VMware vSphere® High Availability problems and provide solutions 

  • Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution 

  • Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems 

  • Troubleshoot performance problems with vSphere components 


Target Audience: 


  • This training course is recommended for System administrators and System integrators 


Course Prerequisites 

This course requires completion of one of the following prerequisites: 

  • VMware vSphere: Fast Track [V6.x] or [V7] 

  • VMware vSphere: Install, Configure, Manage [V6.x] or [V7] 

  • VMware vSphere: Optimize and Scale [V6.x] or [V7] 

  • Equivalent knowledge and administration experience with ESXi and vCenter Server 

  • Experience in working with a command-line interface is highly recommended. 


Course Modules 

 Module 1: Course Introduction 

  • Introductions and course logistics 

  • Course objectives 

Module 2: Introduction to Troubleshooting 

  • Define the scope of troubleshooting 

  • Use a structured approach to solve configuration and operational problems 

  • Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency 

Module 3: Troubleshooting Tools 

  • Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems 

  • Identify important vSphere log files and interpret the log file contents 

  • Describe the benefits and capabilities of VMware Skyline 

  • Explain how VMware Skyline works 

  • Identify uses for Skyline Advisor 

Module 4: Troubleshooting Virtual Networking 

  • Analyze and resolve standard switch and distributed switch problems 

  • Analyze virtual machine connectivity problems and fix them 

  • Examine common management network connectivity problems and restore configurations 

Module 5: Troubleshooting Storage 

  • Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems 

  • Analyze and resolve common VM snapshot problems 

  • Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems 

Module 6: Troubleshooting vSphere Clusters 

  • Identify and recover from problems related to vSphere HA 

  • Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 

  • Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems 

Module 7: Troubleshooting Virtual Machines 

  • Identify, analyze, and solve virtual machine snapshot problems 

  • Troubleshoot virtual machine power-on problems 

  • Identify possible causes and troubleshoot virtual machine connection state problems 

  • Diagnose and recover from VMware Tools™ installation failures 

Module 8: Troubleshooting vCenter Server and ESXi 

  • Analyze and fix problems with vCenter Server services 

  • Diagnose and troubleshoot vCenter Server database problems 

  • Examine ESXi host and vCenter Server failure scenarios and resolve the problems 

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