VMware vSphere: Troubleshooting [V7] 

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Duration: 5 Days 

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Course Overview 

This five-day, hands-on training course provides you with the advanced knowledge, skills, and abilities to achieve competence in troubleshooting the VMware vSphere® 7.x environment. This workshop increases your skill and competence in using the command-line interface, VMware vSphere® Client™, log files, and other tools to analyze and solve problems. 

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Learning Objectives 

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After completing this course, you will be able to: 

• Introduce troubleshooting principles and procedures 

• Practice Linux commands that aid in the troubleshooting process 

• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment 

• Explain the purpose of key vSphere log files 

• Identify networking problems based on reported symptoms, validate and troubleshoot the reported problem, identify the root cause and implement the appropriate resolution 

• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem 

• Troubleshoot vSphere cluster failure scenarios and analyze possible causes 

• Diagnose common VMware vSphere® High Availability problems and provide solutions 

• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution 

• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems 

• Troubleshoot performance problems with vSphere components 

 

Target Audience: 

 

• This training course is recommended for System administrators and System integrators 

 

Course Prerequisites 

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This course requires completion of one of the following prerequisites: 

• VMware vSphere: Fast Track [V6.x] or [V7] 

• VMware vSphere: Install, Configure, Manage [V6.x] or [V7] 

• VMware vSphere: Optimize and Scale [V6.x] or [V7] 

• Equivalent knowledge and administration experience with ESXi and vCenter Server 

• Experience in working with a command-line interface is highly recommended. 

 

Course Modules 

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 Module 1: Course Introduction 

• Introductions and course logistics 

• Course objectives 

 

Module 2: Introduction to Troubleshooting 

• Define the scope of troubleshooting 

• Use a structured approach to solve configuration and operational problems 

• Apply a troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency 

 

Module 3: Troubleshooting Tools 

• Use command-line tools (such as ESXCLI) to identify and troubleshoot vSphere problems 

• Identify important vSphere log files and interpret the log file contents 

• Describe the benefits and capabilities of VMware Skyline 

• Explain how VMware Skyline works 

• Identify uses for Skyline Advisor 

 

Module 4: Troubleshooting Virtual Networking 

• Analyze and resolve standard switch and distributed switch problems 

• Analyze virtual machine connectivity problems and fix them 

• Examine common management network connectivity problems and restore configurations 

 

Module 5: Troubleshooting Storage 

• Troubleshoot and resolve storage (iSCSI, NFS, and VMware vSphere® VMFS) connectivity and configuration problems 

• Analyze and resolve common VM snapshot problems 

• Identify and resolve multipathing-related problems, including common causes of permanent device loss (PDL) and all paths down (APD) event problems 

 

Module 6: Troubleshooting vSphere Clusters 

• Identify and recover from problems related to vSphere HA 

• Analyze and resolve VMware vSphere® vMotion® configuration and operational problems 

• Analyze and resolve common VMware vSphere® Distributed Resource Scheduler™ problems 

 

Module 7: Troubleshooting Virtual Machines 

• Identify, analyze, and solve virtual machine snapshot problems 

• Troubleshoot virtual machine power-on problems 

• Identify possible causes and troubleshoot virtual machine connection state problems 

• Diagnose and recover from VMware Tools™ installation failures 

 

Module 8: Troubleshooting vCenter Server and ESXi 

• Analyze and fix problems with vCenter Server services 

• Diagnose and troubleshoot vCenter Server database problems 

• Examine ESXi host and vCenter Server failure scenarios and resolve the problems