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55342 - Supporting and Troubleshooting Windows 11

55342 : Supporting and Troubleshooting Windows 11



Duration: 5 Days



Course Description:


This course is designed to equip participants with the necessary skills and knowledge to effectively support and troubleshoot Windows 11 operating systems. Participants will learn essential concepts, tools, and techniques for diagnosing and resolving common issues encountered in Windows 11 environments. Through a combination of lectures, hands-on exercises, and real-world scenarios, participants will gain practical experience in troubleshooting various aspects of Windows 11, including system performance, hardware compatibility, software conflicts, network connectivity, and security issues.




  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.

  • Troubleshoot startup issues and operating system services on a Windows 11 PC.

  • Perform system recovery.

  • Resolve issues related to hardware devices and device drivers.

  • Administer Windows 11 devices.

  • Troubleshoot issues related to network connectivity.

  • Configure Windows 11 devices by using Group Policy.

  • Configure and troubleshoot user settings.

  • Configure and troubleshoot resource access.

  • Implement remote connectivity.

  • Deploy and troubleshoot applications.

  • Maintain Windows 11 devices.



Course Outline:

Introduction to Windows 11

  • Overview of Windows 11 features and enhancements

  • Understanding system requirements and compatibility considerations

  • Installation and deployment options for Windows 11

System Configuration and Maintenance

  • Managing system settings and configurations in Windows 11

  • Implementing updates and patches effectively

  • Optimizing system performance and resource utilization



Troubleshooting System Startup and Shutdown Issues

  • Identifying and resolving common startup problems

  • Troubleshooting shutdown and restart issues

  • Utilizing advanced boot options and recovery tools



Hardware and Device Management

  • Managing device drivers in Windows 11

  • Troubleshooting hardware compatibility issues

  • Diagnosing and resolving hardware failures



Application Compatibility and Troubleshooting

  • Understanding application compatibility in Windows 11

  • Resolving software installation and compatibility issues

  • Troubleshooting application crashes and errors



Network Connectivity and Troubleshooting

  • Configuring and troubleshooting network connections in Windows 11

  • Diagnosing common network issues using built-in tools

  • Resolving DNS, TCP/IP, and connectivity problems


 Security and Data Protection

  • Implementing security best practices in Windows 11

  • Troubleshooting security-related issues, such as malware infections and unauthorized access

  • Managing data protection and recovery options



Remote Support and Troubleshooting

  • Utilizing remote support tools in Windows 11

  • Troubleshooting issues on remote systems

  • Implementing best practices for remote troubleshooting



Advanced Troubleshooting Techniques

  • Utilizing Event Viewer and other diagnostic tools

  • Analyzing system logs and error messages

  • Implementing advanced troubleshooting methodologies



Case Studies and Real-World Scenarios

  • Applying troubleshooting skills to real-world scenarios

  • Collaborative problem-solving exercises

  • Review and discussion of best practices and lessons learned




  • Basic understanding of Windows operating systems

  • Familiarity with computer hardware and software concepts

  • Experience using Windows 11 in a professional or personal capacity


Target Audience:

  • IT professionals responsible for supporting and maintaining Windows 11 environments

  • System administrators

  • Help desk technicians

  • Anyone seeking to enhance their troubleshooting skills in Windows 11



  • Upon successful completion of the course, participants may receive a certificate of completion, demonstrating their proficiency in supporting and troubleshooting Windows 11.

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